If they booked through an agent, you probably cannot — the agent has the email and you have the room number. Lakbay puts your whole guide on their phone, gets you their details with their consent, and keeps all of it in your own Google account.
The gap
Do this with your own numbers rather than mine — a figure from your tariff is worth more than a figure from a price list, and it is the only honest way to work out whether this is worth buying.
What an agent booking commonly costs you in commission. One room night, times a typical stay, times that, is what a single agent booking takes.
If the app recovers one direct booking a month, it has paid for itself. That is the whole test, and it should be comfortably true before you buy.
The spreadsheet, the photos and any passports sit in your Google account, not mine. I build it; I do not hold your guests' data.
See it working
A real build of a made-up group — Sunrise Collection, three properties on Siargao. Not a slideshow and not a prototype: the same app a client gets, running on the same backend, with the content loaded the way yours would be.
The group, its properties and its prices are invented. The places it points at — Cloud 9, Magpupungko, Sugba Lagoon — are real and described accurately. Nothing you type into the demo is kept; it wipes itself nightly.
Make it yours is the part worth two minutes. It is a panel built into the demo, not a mock-up: pick a palette, a typeface and a corner style and the whole app changes under you. Whatever you land on copies to your clipboard as the exact settings I would build with.
What you buy
Each package adds what the one before it earns. Moving up is a setting I switch on — nothing is rebuilt, nothing is reinstalled, and your guests never notice.
One property, or a group with no outlets of its own.
Plus a one-off setup fee per group.
Anyone with a restaurant, bar, spa or tour desk of their own.
Plus setup, and a walkthrough with reception and outlets.
Groups already running Cloudbeds.
Plus setup and the Cloudbeds connection.
The whole product in one table, so you can see exactly where the lines are drawn.
Swipe the table sideways on a phone.
| Feature | Guide | Perks | Arrivals |
|---|---|---|---|
| What the guest gets | |||
| Room QR straight into the app — no download | |||
| Pick their hotel, see only that hotel's content | |||
| Dining, tours, spa, transport, nearby, policies | |||
| Photo galleries and full-screen viewer | |||
| One WhatsApp button to your front desk | |||
| Install to home screen, works offline after first open | |||
| English and 简体中文 | |||
| What you run it with | |||
| Content editor — rooms, photos, offers, contacts | |||
| Publish to every guest at once | |||
| Guest list with CSV export | |||
| Everything in your own Google account | |||
| Bot protection on sign-ups | |||
| Perks and staff | |||
| Redeemable offers with a guest code | |||
| Front-desk console — approve and unapprove | |||
| Outlet console — validate and redeem | |||
| A PIN per hotel, plus one for outlet staff | |||
| Perks dashboard — by range, hotel and offer | |||
| Complimentary perks given by reception | |||
| Before they arrive | |||
| Reservations list you or Cloudbeds can fill | |||
| Signed arrival link, details pre-filled | |||
| Self check-in with a code for the desk | |||
| Arrivals synced from Cloudbeds | |||
| Passport on file, auto-deleted after check-out | |||
Better said now than discovered in week three.
One person. You will not be passed to an account manager, because there isn't one — and that cuts both ways, so here is the honest version.