Lakbay
Guest apps for Philippine hotels

Your hotel, in your guest’s phone.

Your dining, your tours, everything a guest asks about. One tap to your front desk. And the guest stays yours, not the booking site’s.

Running in production across an eight-hotel group in Palawan.

The guest app open on a phone: a photograph of the beach, a greeting by name, two Wi-Fi networks each with its password and a tap to copy it, and tonight’s dining, with Home, Stay, Book, Around and Offers along the bottom. The Your stay screen for a small hotel: Dining, What’s on, Front Desk, In-Room, Policies and Emergencies, each with a one-line description. The hotel’s own kitchen open in the app: a photograph, the opening times, a full description and a Book with us button. An island hopping tour open in the app under Tours and activities, with the price, the full description, a Book with us button and Directions.
Where a guest lands, from the room QR

How it works

You get the booking, not the agency.

And you keep the guest — their name, their email, their review — instead of handing all three to the site that sent them. Six things your hotel can do from the moment they scan the code in the room.

The tour is booked with you

A guest opens your island hopping trip and taps the Book with us button. It arrives on your WhatsApp with the trip already named — not at an agency down the road.

Tours and activities in the guest app: the hotel’s own island hopping trip and snorkelling trip, each with a photograph, the length, the price per person and the minimum party size.
Tonight’s event, in every room by lunchtime

Friday’s live music, the full-moon dinner, the dive shop you send people to. You put it up and it is on the home screen of every guest in the house — no printing, no reprinting.

A guest’s home screen in the app, showing what the owner has put up: under What’s on, live music on the deck on Friday from 7pm with no cover, and the sunset paddle out on Tuesdays and Thursdays; under Yours while you stay, a welcome drink on arrival; and under Book with us, the hotel’s own island hopping and snorkelling trips.
A free drink for room 9, and only room 9

The couple on honeymoon, the family who had a bad night. Give that guest a coupon by name and it appears in their app and nobody else’s — redeemed at the bar from their phone, with no voucher to print or keep track of.

The owner’s console on a phone, with a dialog open over the guest list headed Complimentary coupons for Emma Reyes at Tahanan Beach House — her own card, reading Room 9, is visible behind it. The dialog shows a coupon she has already been given: a welcome drink on the deck, any time before 6pm, show this at the bar, given 4 October at 9:15, with a Remove button. Underneath is a form to give this one guest another — a dropdown of the hotel’s own perks, a coupon name, an optional note, and a Give coupon button.
Your recommendations, not a stranger’s

The beach worth the half-hour walk, where to change money, which boats leave from the front. Written by you, with directions, once — instead of at the desk, over and over.

The Nearby section of the guest app, headed Attractions and directions: White Beach, thirty minutes on foot north along the shore, past the end of the village and over the headland; the town beach and the boats, two minutes, in front of the house; and where to change money — each with a photograph.
Your guests stay yours

Every name, email and WhatsApp number, in your own Google account. One tap asks a departed guest for a review, and the list is still yours next low season.

The owner’s guest list on a phone, headed five showing, one checking in today, and underneath it: five guests you can reach directly, three on WhatsApp — yours, not the booking site’s. A search and dates box, filters for who is here and not yet approved and who has not been asked for a review, then one folded card per guest carrying their name, their check-in code, their room, their dates and whether they are approved — a card opens on a tap for the rest of it — and an Export CSV button at the bottom.
They stop asking

The Wi-Fi password, check-out, how the generator works, where the hot water comes from. Answered on their phone at two in the morning, without waking anyone.

The In-Room guide in the guest app, answering in full: how the power and the solar hot water work, where the Wi-Fi reaches and which mobile networks have signal, and what is in the room.

See it working

Open it on your phone.

A twenty-four-room beach house on Palawan — one hotel, no spa, the same app you would get. Walk through it as a guest, then as the owner.

Opens the app itself, with a switch between what your guest sees and what you see. No sign-up, no passcode — you land inside both.

More than one property? Here it is for a group of three. Both hotels are invented, and nothing you type into either is kept.

What it costs

One app. One price, set by the size of your hotel.

Everyone gets everything; the band sets the price. An agency takes 15–20% and keeps your guest. Keep the guest instead and the next stay comes direct — four to six room-nights a month covers this, whatever size you are.

10–19 rooms

₱1,000per month

About four room-nights a month, taken direct instead of through an agency.

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Most hotels here

20–30 rooms

₱1,500per month

About five a month, out of the five hundred or so you sell.

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31–50 rooms

₱2,500per month

About six a month, out of the six hundred or so you sell.

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51 rooms and up

₱3,500per month

About six again — a bigger hotel has a bigger room rate, so the nights barely move.

Talk to me

More than one property? Tell me how many and I’ll quote it. They share one app and one account, so it is not one of these prices multiplied — but it is more content, more front desks, and a conversation rather than a card.

The first two hotels pay a founding rate and keep it for good. I’d rather have two owners who vouch for this than three who paid list. Ask whether they are still open.

Everything that is in it

What your guest gets

  • Opens on their stay — tonight, the offer, what is nearby
  • Room QR straight into the app, with nothing to download
  • One WhatsApp button to your front desk
  • Your Wi-Fi networks at the top of the first screen, copied by tapping
  • Your rooms, dining, tours, transport and policies — only the parts you have
  • Offers they redeem with a code at your desk or outlet
  • What’s on — your events, while they run
  • Photo galleries and a full-screen viewer
  • A link before they travel, their details already in, a code for the desk
  • Installs to the home screen and works offline after the first open
  • English and 简体中文

What you run it with

  • A guest list you own — name, email, WhatsApp — with CSV export
  • One tap to ask a departed guest for a Google review, and a record of who you asked
  • You edit the content — rooms, photos, offers, contacts — from your phone, in a minute
  • Publish, and every guest’s app updates at once
  • A front-desk console: approve a guest, or undo it
  • An outlet console: check a code and redeem it
  • A PIN for the desk and one for your outlet staff
  • A dashboard: what was redeemed, and which listings guests actually open
  • Your arrivals list — typed, or pasted from your booking system’s export
  • Everything in your own Google account
  • Bot protection on sign-ups

What it does not do.

Better said now than found in week three.

Who builds it.

What happens next

Tell me how many rooms you have.

I’ll reply with your price and when I could build it. No tie-in, one month’s notice, and nothing to pay to ask.